Cancellations & refunds.

Nutrition appointments

Please give at least 12 hours’ notice if you need to cancel or reschedule an individual nutrition appointment. You can make changes through the private booking portal or by emailing laura.builtwellnutrition@gmail.com.

A cancellation or reschedule made with less than 12 hours’ notice may result in a late-cancellation charge or a forfeited session only when that condition was shared at booking. If an emergency happens, please contact us; requests will be considered case by case.

Missed appointments

If you miss a scheduled appointment without contacting us, it may be treated as a missed session and may be charged or forfeited under the terms shared when you booked. We understand that emergencies arise, so please reach out when you are able.

Movement classes

Class access and registration details are shared when you purchase. If Built Well needs to cancel a live class, we will communicate the available option, which may include a rescheduled class, replacement access, or a refund when appropriate. For holiday Monday Strength classes, active members receive the pre-recorded class described in the membership details.

Refunds

Unless a different term was clearly shared at purchase or a refund is required by law, completed appointments and services already delivered are generally not refundable. Eligibility for unused package sessions, class registrations, or other purchases depends on the terms disclosed when you purchased.

If you believe a refund is appropriate, please email us with your order details. We will review the situation thoughtfully and let you know the next step.

Packages, memberships, and recurring payments

Prices, billing schedules, renewal terms, and cancellation options are presented before purchase. Cancelling a recurring membership stops a future renewal when completed according to the applicable terms; it does not usually reverse a charge that has already been processed. Members retain access through the paid period unless otherwise stated at purchase.

Technical difficulties

If a technical problem prevents you from accessing a scheduled service, class, or the booking portal, please contact us promptly at laura.builtwellnutrition@gmail.com. We will review what happened and determine whether rescheduling, replacement access, or another reasonable solution is appropriate.

Policy updates

As services and booking arrangements evolve, we may update this policy. The current version will always be posted here with its effective date.