Your information deserves thoughtful handling.

Information we may collect

Depending on how you interact with us, this may include your name, email address, phone number, appointment or class selections, scheduling preferences, purchase and transaction records, messages you send, and information you choose to share as part of nutrition counseling or wellness support.

Payment card information is handled by Square, our payment processor; Built Well does not receive or store your full card number. Please do not send sensitive health or payment information through a general website email or form unless we have specifically asked you to do so through an appropriate service.

How we use information

• Provide, schedule, and communicate about nutrition counseling, movement classes, and resources.
• Confirm purchases, manage package or class access, and keep appropriate business records.
• Respond to questions, technical issues, cancellation requests, and other support needs.
• Protect the security and functioning of our website and services, and meet applicable legal obligations.

The tools that help us serve you

We use trusted third-party services to run different parts of Built Well. These include Cloudflare for website hosting and security; Square for payments; Google services, such as Calendar, Meet, Drive, Gmail, and Apps Script, for scheduling, client portal access, class delivery, and email communication; and Nourish when you choose to explore insurance-based nutrition counseling. Each provider has its own terms and privacy practices.

Our website does not currently activate Google Analytics or advertising tracking. If that changes, this policy will be updated to explain the tool and any relevant choices available to you. Like most websites, hosting and security services may receive basic technical information such as IP address, browser type, and pages requested to keep the site secure and operating properly.

Sharing and confidentiality

We do not sell your personal information or share nutrition and wellness information for advertising. Information may be shared with the service providers above when needed to operate the service you chose, or when required by law, to protect rights and safety, or to address fraud or security concerns.

Online group classes are designed with privacy in mind. Please do not share another participant’s personal information, meeting link, or private details without their permission.

Health and wellness information

Nutrition counseling may involve personal health or wellness details. We take reasonable steps to handle information with care. The protections that apply can vary based on the service and technology being used, so please reach out if you have questions about sharing information in a particular setting.

Security and retention

We use reasonable safeguards intended to protect information, but no online system can promise complete security. We keep information only as long as reasonably needed to provide services, maintain financial and business records, meet legal obligations, resolve concerns, and enforce agreements.

Your choices

You may contact us to request access to or correction of personal information we hold about you, or to ask a privacy question. We may need to verify your identity before responding. You can also manage cookies through your browser settings and unsubscribe from promotional emails when an unsubscribe option is provided. We may still send necessary service-related emails.

Children’s privacy

Built Well is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without required authorization. Please contact us if you believe this may have occurred.

Updates to this policy

As services or technology change, we may update this policy. The current version will always be posted here with its effective date.